FAQ's

Frequently Asked Questions


  • How long will it take to get my purchase?
Orders are processed and dispatched within 2-3 business days upon receipt of payment in full. Postage is with Australia Post and can take anywhere between 5-10 business days depending on your location.
  • I have bought the wrong size, Can I return/exchange my shoes?
We have a 40 day returns policy. Just follow the returns link for refund or store credit. 

  • Can I exchange an item on sale/discounted?
Items that are marked clearance are final and cannot be returned or exchanged. Items that are just on sale can be returned/exchanged. 

  • How do I know what size to get?
We know every foot is different, and what fits right for some may not be the same for others. Please use this as a guide. If you are a half size, it's best to go down a size as the leather will stretch slightly once broken in (so if you are a 7.5 it's best to go down to a 7). We have found that most people go down a size from their tradional EU conversion. You want to get the sandals snug as the leather does give once stretched. However, if you have a wider foot its best to stick to the traditional EU-AU conversion (eg, EU 39 is AU 8). View our size chart here. 

  • My sandals are feeling very snug, is this ok?

Congratulations on your new shoes! It's always exciting to receive a fresh pair. If your shoes are feeling a bit snug, don't worry—this is actually a good sign!

When you first put on your shoes, they may feel a little tight across the front of your foot. This snugness is expected and is part of the breaking-in process. Over time, the material will soften and mold to the shape of your foot, providing you with a comfortable fit.

To check if you’ve got the right size, make sure your feet sit within the stitching on the insole. Some toes might peek through the front, while others won’t—both are totally normal!

If they feel a little firm at first but not painful, you’re good to go. However, if they’re uncomfortably tight across the top or your toes feel squeezed, you are best to go up a size. 

  • Import taxes/duties USA - currenty not posting to the USA

USA Customers - Important Tax and Duty Information

Customer Responsibility for Taxes and Duties: When ordering from the USA, please be aware that you, as the customer, are responsible for any customs duties, taxes, or fees that may be imposed by your country's customs authorities. These charges are separate from your order total and are collected by the relevant authorities upon delivery or clearance of your package.

Benestar Sandals Australia is not responsible for any additional charges, delays, or issues that may arise due to customs processing. We recommend checking with your local customs office if you have questions about potential duties or taxes before placing your order.