Frequently Asked Questions
  • How long will it take to get my purchase?
Orders are processed and dispatched within 2-3 business days upon receipt of payment in full. Postage is with Australia Post and can take anywhere between 5-10 business days depending on your location.
  • I have bought the wrong size, Can I exchange my shoes?
Unfortunately we are unable to put aside exchanges and therefore will issue a store credit. 
  • Can I exchange an item on sale/discounted?
Items that are on clearance or discounted/sale are final and cannot be returned or exchanged.

  • How do I know what size to get?
We know every foot is different, and what fits right for some may not be the same for others. Please use this as a guide. If you are a half size, it's best to go down a size as the leather will stretch slightly once broken in (so if you are a 7.5 it's best to go down to a 7). We have found that most people go down a size from their tradional EU conversion. You want to get the sandals snug as the leather does give once stretched. However, if you have a wider foot its best to stick to the traditional EU-AU conversion (eg, EU 39 is AU 8). View our size chart here.