Refunds | Returns | Shipping

 Returns

If you’re looking to return or exchange your order for whatever reason, we’re here to help. These can be done on all items except clearance items and are to be made within 40 days of purchase. 

Conditions of returns and refunds

  • All items returned to us must be in original condition and packaging and show no visible signs of wear or use.
  • If returned items appear to have been used, damaged, or are not in a resalable condition, they will not be accepted.
  • Items that are on clearance are final and cannot be returned or exchanged.

Refunds will be processed and returned via the same method used to purchase. Return postage will be at buyers expense and is non refundable.   

Follow this link to start your return (you will need your order number, found in your order confirmation email).

 http://benestaraustralia.returnscenter.com 

Exchanges

Unfortunately we are unable to put aside exchanges and therefore will issue a store credit. Just follow the link above and select store credit. 

For goods received that are faulty. Please contact us at info@benestarsandalsaustralia.com.au as soon as possible outlining the issue and a photograph so that we can assess.

To initiate a return, please complete the following:

  1. Click here to start your return.
  2. Once approved, send all items back to us.
  3. P.O Box 7243, Sippy Downs, QLD 4556

 Please be sure to read Care Instructions to maximise the life of your Avarcas.

Gift With Purchase (GWP) Terms & Conditions

From time to time, Benestar Sandals Australia may offer complimentary gifts with qualifying purchases. These promotions are designed to reward our customers and are subject to the terms below.

Eligibility

  • Gifts are available only on qualifying purchases, based on the total order value after any discounts and excluding shipping costs.

  • Spend $150 or more in one transaction to receive a free leather belt (valued at $25).

  • Spend $200 or more in one transaction to receive a free small leather handbag (valued at $50) plus free shipping.

  • Offers apply per order, not per item. One gift per qualifying order unless otherwise stated.

  • GWP promotions are available while supplies last. No rainchecks or substitutions will be offered.

GWP Returns & Refunds

If you return items from your order and the revised order value no longer meets the minimum spend required for the gift:

  • You must return the gift unused, in its original condition and packaging, along with the returned item(s).

  • If the gift is not returned, we reserve the right to deduct the full retail value of the gift from your refund:

    • $25 for the leather belt

    • $50 for the small handbag

GWP Shipping

  • Gifts are not eligible for exchange or refund.

  • In the event of a return, our standard shipping policies apply. If free shipping was applied due to the original order value, and the adjusted total no longer meets the free shipping threshold, the shipping fee may also be deducted from the refund.

 Limited-Time Offer

  • All GWP offers are available for a limited time only and may be withdrawn at any time without notice.

Shipping

Flat rate $12 shipping Australia wide Express Post $18. Physical goods may be delivered by Australia Post and/or other reputable courier companies.  Orders are processed within 2-3 business days upon receipt of payment in full. Shipping costs are non refundable. 

Delivery within Australia may take between 5 and 10 business days, depending on your location.

Information will be provided via email. 

Lost or damaged goods in transit should be resolved with Australia Post or Courier Company using your tracking number.

We will not be responsible for goods that are damaged or lost in transit. Replacement of damaged or lost items is made at the discretion of Benestar Sandals Australia.