Refunds | Returns | Shipping

 Returns

If you’re looking to return or exchange your order for whatever reason, we’re here to help. These can be done on full priced items only and are to be made within 30 days of purchase.

Follow this link to start your return (you will need your order number, found in your order confirmation email).

 http://benestaraustralia.returnscenter.com 

 

Exchanges

Unfortunately we are unable to put aside exchanges and therefore will issue a store credit. Just follow the link above and select store credit. 

 

Conditions of returns and refunds

  • All items returned to us must be in original condition and packaging and show no visible signs of wear or use.
  • If returned items appear to have been used, damaged, or are not in a resalable condition, they will not be accepted.
  • Items that are on clearance or discounted/sale are final and cannot be returned or exchanged.

Refunds will be processed and returned via the same method used to purchase. Return postage will be at buyers expense and is non refundable.   

For goods received that are faulty. Please contact us at info@benestaraustalia.com.au as soon as possible outlining the issue and a photograph so that we can assess.

To initiate a return, please complete the following:

  1. Click here to start your return.
  2. Once approved, send all items back to us.
  3. P.O Box 7243, Sippy Downs, QLD 4556

 

 Please be sure to read Care Instructions to maximise the life of your Avarcas.

 

Shipping

{Australia post has stated that items travelling to WA, SA & NT from the east coast of Australia may be delayed as recent extreme weather events have impacted rail and road routes.}

Express Post has been removed from website temporarily as Australia Post states that they can't guarantee next business day delivery and it is taking the same amount of time as normal post.   

Free shipping Australia wide on Sandals only, Flat rate $5 for bags. Physical goods may be delivered by Australia Post and/or other reputable courier companies.  Orders are processed within 2-3 business days upon receipt of payment in full. Shipping costs are non refundable. 

Delivery may take between 5 and 10 business days, depending on your location. Tracking information will be provided via email. 

Lost or damaged goods in transit should be resolved with Australia Post or Courier Company using your tracking number.

We will not be responsible for goods that are damaged or lost in transit. Replacement of damaged or lost items is made at the discretion of Benestar Sandals Australia.