Refunds | Returns | Shipping
Returns
If you’re looking to return or exchange your order for whatever reason, we’re here to help. These can be done on full priced items only and are to be made within 30 days of purchase. Certain types of products cannot be returned, such as earrings and headwear due to health regulations (unless faulty).
Follow this link to start your return (you will need your order number, found in your order confirmation email).
http://benestaraustralia.returnscenter.com
Exchanges
Unfortunately we are unable to put aside exchanges and therefore will issue a store credit. Just follow the link above and select store credit.
Conditions of returns and refunds
- All items returned to us must be in original condition and packaging and show no visible signs of wear or use.
- If returned items appear to have been used, damaged, or are not in a resalable condition, they will not be accepted.
- Items that are on clearance are final and cannot be returned or exchanged.
Refunds will be processed and returned via the same method used to purchase. Return postage will be at buyers expense and is non refundable.
For goods received that are faulty. Please contact us at info@benestaraustalia.com.au as soon as possible outlining the issue and a photograph so that we can assess.
To initiate a return, please complete the following:
- Click here to start your return.
- Once approved, send all items back to us.
- P.O Box 7243, Sippy Downs, QLD 4556
Please be sure to read Care Instructions to maximise the life of your Avarcas.
Shipping
Flat rate $14 shipping Australia wide and flat rate $25 for International Shipping. Physical goods may be delivered by Australia Post and/or other reputable courier companies. Orders are processed within 2-3 business days upon receipt of payment in full. Shipping costs are non refundable.
Delivery within Australia may take between 5 and 10 business days, depending on your location.
| New Zealand & Pacific | 8-12 Business Days |
Information will be provided via email.
Lost or damaged goods in transit should be resolved with Australia Post or Courier Company using your tracking number.
We will not be responsible for goods that are damaged or lost in transit. Replacement of damaged or lost items is made at the discretion of Benestar Sandals Australia.